FAQs

How can I contact Restiq?

You can email us at info@restiqco.com where our customer service team will be happy to help you with whatever you need!

What age is this toothbrush designed for?

We offer two size options to ensure the best fit for your child:

• Toddler Size: Ages 2–6
• Big Kid Size: Ages 6–12

If your child is between sizes, we recommend sizing up for a more comfortable fit.

Is it safe for young children?

Yes — our toothbrush is made with soft, food-grade silicone designed to be gentle on sensitive gums and growing teeth.

How does it work?

Simply apply toothpaste to both sides of the brush head, place it in your child’s mouth, and power it on. The toothbrush gently cleans all sides of the teeth in just 60 seconds.

Is it waterproof?

Yes — the toothbrush is fully waterproof and safe for rinsing or bath-time brushing.

How long does the battery last?

A full charge lasts up to 15 days with regular use.

How long does it take to charge?

Charging takes approximately 60 minutes.

Does it come with a charger?

Yes — each toothbrush includes a charging cable.

Can my child use this on their own?

Most children can use it independently, though parental supervision is recommended for younger kids.

What if my child doesn’t like it?

No problem — we offer a 30-Day Happiness Guarantee. If your child doesn’t love it, contact us for a refund.

Do you ship worldwide?

Yes

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 1-2 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at info@restiqco.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.